TeleLife®

Take the administrative work off your plate with TeleLife®

Streamline your business with TeleLife. Meeting with customers and offering them the right life insurance solution is critical. But the administrative work involved like scheduling medical exams and ordering records may take valuable time out of your day and even cause delays. Protective's TeleLife team can help by taking the administrative work off your plate freeing up your time so you can meet with customers and make the sale. All you have to do is submit an application. From there we take care of the rest.

The TeleLife process

Here’s a brief look at how our dedicated TeleLife team can streamline your business after submitting a life insurance application.

graph that showcases how TeleLife streamlines insurance application submission work for financial professionals

Frequently asked questions

Find answers to the most commonly asked questions about TeleLife

How do I contact TeleLife®?

There are a few ways to connect with TeleLife, based on convenience preferences.

Whenever possible, transfer your customers directly to TeleLife by calling 888-800-6608, option 1. If that’s not possible, advise your customer that a Protective Life representative will be calling within 24 hours to complete the application by phone.

If your customer prefers to contact TeleLife directly, the information below can be provided:

TeleLife phone: 888-800-6608, option 1

Hours of operation: Monday – Friday, 7 a.m. – 8 p.m. CT and Saturday, 9 a.m. – 2 p.m. CT

Prompt 1 = Customers calling to complete telephone interview
Prompt 2 = Paramed status/questions
Prompt 3 = Application packet, life insurance application status or underwriting questions
Prompt 4 = Enter party’s extension
Prompt 5 = Spanish-speaking customers calling to complete telephone interview

TeleLife will be calling from our dedicated toll-free number, listed above. Agents may want to provide this number to applicants or have them program into their cell phones.

Email: telelife@protective.com

Fax Number: 888-615-9619

Does the agent need to be licensed in order to use TeleLife?

Yes, the agent must be licensed in the application state in order to use TeleLife. The agent must also be appointed prior to solicitation in Pennsylvania only.

Is there a charge or fee to use the TeleLife process?

How do I submit to TeleLife?

Use iPipeline’s iGO drop-ticket platform for electronic submissions. Visit the Allstate iPipeline Gateway page and click the link to launch the iGo e-applications.

Can an agent order an attending physician statement (APS) for an application submitted to TeleLife?

No. The TeleLife application process has been designed to eliminate the need for some APSs. Any APS that may be required will be ordered automatically.

What happens after I submit to TeleLife?

TeleLife will contact the applicant within 24 hours of receiving the electronic application to complete the phone interview. If applicant is not available, TeleLife will use multiple contact methods including text reminders, phone calls, and emails to remind the customer to complete their interview (important to remember to submit a cell phone number and email address). If the applicant is not available, TeleLife will attempt to remind the applicant to complete the telephone interview five times. The toll-free number and hours of operation will be provided in each reminder. Application interviews not completed after five reminder attempts will be suspended by the TeleLife team. Applications can be reopened at the customer’s request by calling 888-800-6608, option 1.