Frequently asked questions
There are a few ways to connect with TeleLife, based on convenience preferences.
Whenever possible, transfer your customers directly to TeleLife by calling 888-800-6608, option 1. If that’s not possible, advise your customer that a Protective Life representative will be calling within 24 hours to complete the application by phone.
If your customer prefers to contact TeleLife directly, the information below can be provided:
TeleLife phone: 888-800-6608, option 1
Hours of operation: Monday – Friday, 7 a.m. – 8 p.m. CT and Saturday, 9 a.m. – 2 p.m. CT
- Prompt 1 = Customers calling to complete telephone interview
- Prompt 2 = Paramed status/questions
- Prompt 3 = Application packet, life insurance application status or underwriting questions
- Prompt 4 = Enter party’s extension
- Prompt 5 = Spanish-speaking customers calling to complete telephone interview
TeleLife will be calling from our dedicated toll-free number, listed above. Agents may want to provide this number to applicants or have them program into their cell phones.
Email: telelife@protective.com
Fax Number: 888-615-9619
TeleLife resources
![cover of TeleLife Quick Reference Guide for agents](/-/media/project/pli/finpro/download-assets/assets/3000-3999/cla/cla-3255-02-21-telelife-agentquickreferenceguide-brochure-3-4-21-digital-thumb.png?h=259&iar=0&w=200&hash=741EEAA9795D37830803D74264B88623)
![cover of TeleLife Quick Reference Guide for clients](/-/media/project/pli/finpro/download-assets/assets/4000-4999/clc/clc-4899-09-21-telelifeconsumerguide-11-17-21-generic-thumb.png?h=259&iar=0&w=200&hash=59C1E8759BB814A17660721754B96462)
![cover of Voice Signature Capability resource material](/-/media/project/pli/finpro/download-assets/assets/1252000-1252999/cla/cla-1252525-09-21-voicesignature-01-07-22-digital-thumb.png?h=260&iar=0&w=200&hash=20701C443EC587A97F7BC84E7B1F4C17)
![cover of E-Signature Customer Experience Guide](/-/media/project/pli/finpro/download-assets/assets/1070000-1070999/cla/cla-1070862-04-20-esigcustomerexpjobaid-11-4-21-thumb.png?h=259&iar=0&w=200&hash=93CF954D9CFD1507FAEEE0D91D4142D1)
![Cover of Velocity Digital Part II – Consumer Guide](/-/media/project/pli/finpro/download-assets/assets/4115000-4115999/plc/plc-4115972-09-23-velocity-online-part-ii-client-guide-10-12-23-digital-thumb.png?h=259&iar=0&w=200&hash=3B86DAF5D629DE9CA0509DDBC5B0C555)
![Cover of Velocity Digital Part II – Agent Guide](/-/media/project/pli/allstate/download-assets/assets/4115000-4115999/plag/plag-4115762-08-22-velocity-online-part-ii-agent-faq-10-25-22-digital-thumb.png?h=258&iar=0&w=200&hash=589D2D4ADC65CA9594CD1482FCAED24D)
![Cover of Velocity Client Journey](/-/media/project/pli/finpro/download-assets/assets/4346000-4346999/plc/plc-4346877-11-22-velocity-online-part-ii-customer-journey-customer-flyer-12-21-22-digital-thumb.png?h=259&iar=0&w=200&hash=FC63D07B98476E1CAEDFC5804C4026A5)
![Cover of Velocity Client Journey](/-/media/project/pli/finpro/download-assets/assets/4270000-4270999/plag/plag-4270313-12-22-velocity-online-part-ii-customer-journey-agent-01-31-23-digital-thumb.png?h=259&iar=0&w=200&hash=23E7133A2E4DF6B46350D0374645A551)
Other related topics
![An illustration representing a family protected by life insurance.](/-/media/project/pli/finpro/other-related-topics-images/everything_you_need_to_submit_lif_-business_with_us.png?h=330&iar=0&w=330&hash=DE66D4FC71779745410AF6D8A5DC83FA)
![A financial professional submitting a new business case with Protective.](/-/media/project/pli/allstate/shared-teasers/plus_underwriting_made_quick_and_easy.png?h=329&iar=0&w=329&hash=2A8679FCFD7365AD94047E59B990344E)
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