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Contact us — we’re here to support you

We’re ready to help you deliver the protection and security Allstate customers deserve. Learn where you can reach us when selling, submitting, and servicing your life insurance and annuity business, and we’ll stay by your side every step of the way.

Financial professional on the phone receiving support from the Protective sales desk
Get help from our sales desk

We’re here to make sure you have everything you need to help Allstate customers secure what matters most. Contact our experienced sales desk for illustrations, product support and marketing materials to help guide your conversations with customers.


Call us:



Hours of operation:

Monday-Thursday: 7 a.m.-6 p.m. CT Friday: 7 a.m.-5 p.m. CT   

Find your representative

 Your regional sales representatives for life products and for annuity products are here to support you through every step of the sales process. 

 Financial professional speaking to the dedicated Protective sales representative for their region.

We’re here to make doing business easier

We’ll help make the new business process as easy as possible. Here's how to reach us for support with life insurance applications, annuity contracts, licensing and commissions information, and more. 

Life insurance electronic submission of applications and related forms:

Use iPipelines iGO drop-ticket platform for electronic submissions. Visit the Allstate iPipeline Gateway page and click the link to launch the iGo e-applications.


Life new business regular mailing address:

Protective Life Insurance

P.O. Box 830619

Birmingham, AL 35223


Life new business overnight service address:

Protective Life Insurance Company

2801 Highway 280 South

Birmingham, AL 35223


Note: In the event of a Not In Good Order application, we will follow up by phone and email.


Allstate Financial Services will process all applications and related forms. Applications sent directly to Protective will be returned Not in Good Order. In the event of a Not In Good Order application, Protective will follow up by phone and email.


Annuity new business overnight service address:

Allstate Financial Services, LLC

2920 South 84th St.

Lincoln, NE 68506-4142


Note: In the event of a Not In Good Order application, we will follow up by phone and email.


Application issue diagnosis and resolution

Phone: 877-905-3078 Opt 1 then 2


Case manager correspondence and submission of outstanding life forms

Fax: 205-268-5807


Hours of operation:

Monday Thursday: 7:00 a.m. – 6:00 p.m. CT

Friday: 7:00 a.m. 5:00 p.m. CT



There is no need to verify if you are pre-contracted before submitting* business with Protective Life. Protective has a Just-in-Time (JIT) method to appoint agents. Your appointment will be processed when you submit your first life insurance application. If contracting is needed your Protective team will add an agent licensing requirement to the file. Protective will follow up with the AFS team to start the contracting process.


Servicing your in-force business


Questions about an existing policy:

Life: 877-905-3078 opt 1, then 4

Annuity: 877-905-3078 opt 2, then 3

In-force illustrations:


Phone: 877-905-3078 Opt 1, then 5


* Pennsylvania requires pre-appointment. Contact Protective’s Licensing Team to determine your contract and appointment status before submitting an electronic application in PA.