TeleLife®

Velocity phone interview

Exceed customers’ expectations with fully underwritten life insurance solutions that don’t complicate the process. Our Velocity phone interview team takes the administrative work off your plate — giving you more time to focus on what’s next.

Frequently asked questions

Find answers to the most commonly asked questions about the Velocity phone interview process.

How do I contact the Velocity phone interview team?

There are a few ways to connect with the Velocity phone interview team, based on convenience preferences.

Whenever possible, transfer your customers directly to the team by calling 888-800-6608, option 1. If that’s not possible, advise your customer that a Protective Life representative will be calling within 24 hours to complete the application by phone.

If your customer prefers to contact the Velocity phone interview team directly, the information below can be provided:

Phone number: 888-800-6608, option 1

Hours of operation:Monday – Friday, 7 a.m. – 8 p.m. CT and Saturday, 9 a.m. – 2 p.m. CT

Prompt 1 = Customers calling to complete telephone interview

Prompt 2 = Paramed status/questions

Prompt 3 = Application packet, life insurance application status or underwriting questions

Prompt 4 = Enter party’s extension

Prompt 5 = Spanish-speaking customers calling to complete telephone interview

The Velocity phone interview team will call from our dedicated toll-free number, listed above. Agents may want to provide this number to applicants or have them program into their cell phones.

Email: telelife@protective.com

Fax Number: 888-615-9619

Does the agent need to be licensed in order to use Velocity phone interview?

Yes, the agent must be licensed in the application state in order to use Velocity phone interview. In Pennsylvania, the agent must also be appointed prior to solicitation.

Is there a charge or fee to use Velocity phone interview?

How do I submit business to Velocity phone interview?

Use iPipeline’s iGO drop-ticket platform for electronic submissions. Visit the Allstate iPipeline Gateway page and click the link to launch the iGo e-applications.

Can an agent order an attending physician statement (APS) for an application submitted to Velocity phone interview?

No. The Velocity phone interview application process has been designed to eliminate the need for some APSs. Any APS that may be required will be ordered automatically.

What happens after I submit to Velocity phone interview?

The Velocity phone interview team will contact the applicant within 24 hours of receiving the electronic application to complete the phone interview. If applicant is not available, the team will use multiple contact methods including text reminders, phone calls, and emails to remind the customer to complete their interview (important to remember to submit a cell phone number and email address). If the applicant is not available, the team will attempt to remind the applicant to complete the telephone interview five times. The toll-free number and hours of operation will be provided in each reminder. Application interviews not completed after five reminder attempts will be suspended by the Velocity phone interview team. Applications can be reopened at the customer’s request by calling 888-800-6608, option 1.

Helpful resources for Velocity phone interview

Take a closer look at all the features that Velocity phone interview has to offer you and Allstate customers by checking out our collection of resources.