Operations news to support your business
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07/24/2024
Online Interview status update - you gave feedback – and we listened!
In 2023 we removed the 5-day expiration to allow customers more time to complete their Velocity Online Interview. Protective Life will send notices to the customer for 15 days to remind them to complete their interview either online or over the phone.
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07/24/2024
Updated Contact Center hours
Effective July 29, 2024 we are changing the hours of operation for the following teams to Mon – Fri 7 a.m. – 5 p.m. CT.
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07/24/2024
Help policyholders keep their information up to date with MyAccount
Maintaining records can get lost in the shuffle of daily business tasks. However, when a policyholder needs to file a life insurance claim, precise and up-to-date contact information is crucial; saving time and helping alleviate stress.
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06/25/2024
Address changing for policy premium payments
Beginning July 16, the mailing address that policyholders use to remit their policy payments for fixed life products is changing.
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03/19/2024
Languages accepted at Protective
As a reminder, Protective can only accept or service applications from applicants who speak and read either English or Spanish.
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03/19/2024
Best practice: Tips to ensure accuracy and help reduce errors
We want to make life insurance submissions easy and efficient. Here are a few tips to help ensure accuracy and help reduce errors when you complete and submit life insurance applications.
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02/22/2024
Simplify tax season: Download 2023 tax documents now – secure, easy and online
You can now easily help your clients by accessing and downloading their tax statements on their behalf if requested. Clients can also download their documents directly from MyAccount.protective.com.
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02/22/2024
Move your business forward with Protective Velocity
A new year means new improvements for Protective Velocity, making it easier and faster to do business with us. Learn more about upcoming enhancements to our suite of digital tools.
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01/17/2024
You asked – we listened: Protective got faster in 2023, and we aren't done yet!
As we end a successful 2023 and head into 2024, we want to take the time to thank you for both your partnership and your business, and to remind you of some key points regarding Protective.
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11/16/2023
Keep your business moving with Velocity
Protective Velocity – our suite of digital tools to support the application process – makes it easier and quicker to do business with us. Read on to learn about Velocity's latest updates: Customer portal, contact strategy, Instant Issue and Voice Signature.
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