Operations news to support your business
See what we’re doing to improve our processes and add speed and efficiency to your business.
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07/10/2025
Streamlined access, faster decisions
In May, we announced our term reprice, operational and underwriting improvements to maximize value for you and your clients.
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07/24/2024
Online Interview status update - you gave feedback – and we listened!
In 2023 we removed the 5-day expiration to allow customers more time to complete their Velocity Online Interview. Protective Life will send notices to the customer for 15 days to remind them to complete their interview either online or over the phone.
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07/24/2024
Updated Contact Center hours
Effective July 29, 2024 we are changing the hours of operation for the following teams to Mon – Fri 7 a.m. – 5 p.m. CT.
WEB.4831928.05.23
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